Returns | Petidoux
Returns
Closing sale: final sale
Items purchased at the 50% closing-sale discount are final sale, with no returns or exchanges. Please check our size charts before ordering.
For questions about sizing, an earlier order, or an incorrect or damaged item, email customerservice@petidoux.com with your order number.
Information for earlier purchases
Shopping online is not easy and we are always happy to assist you. You can contact us via email, phone, or our live chat.
We are sorry your order didn’t work out, so let us make it right!
Let’s get your return started:
Simply click the button below or email us at customerservice@petidoux.com with your:
- Order Number
- SKU (of items you’d like to return)
- Reason for return/exchange
Please Note:
Returns
1- Merchandise purchased online from the Petidoux's website may be returned for a Petidoux's credit or credit card refund (minus return shipping & restocking fee) only within 30 days of purchase.
2- For a return to be accepted, the item(s) should be in original condition, not washed nor worn, with its original packaging and tags.
3- Once the item has been inspected, our warehouse applies a restocking fee for each returned item ($9 per item).
4- FULL refunds are not issued, except for defective merchandise we are unable to replace.
5- In case of unwanted items, the client is responsible for shipping them back to our NY offices for inspection:
Petidoux LLC - Return Dept
Order: #
641 Lexington Ave, 15th Fl.
New York, NY 10022
6- Petidoux's credit is valid for one year from the date of issue. Thereafter, unused Petidoux's credit is forfeited.
7- If the product is defective, we will arrange for return shipping.
8- If the item is returned for any other reasons, we are not able to offer free returns: the client is responsible for shipping the item(s) back to the address above to get a refund.
9- No exchange & No return policy on items on sale. No exceptions.
10- No exchange & No return policy on items on sale in our LAST CALL, MARKDOWNS section.
11- No return accepted on seasonal items after the actual holiday (Easter, Halloween, Christmas, 4th July)
12- If you are not familiar with our sizing, please call us or email us to make sure you are getting the correct item/size.
13- We apologize but we are unable to process returns for orders shipped internationally.
Exchanges
To make an exchange, contact us via email at customerservice@petidoux.com to specify the reason and we will send you instructions to return the items.
Merchandise eligible for an exchange must be:
- in its original/like new condition
- be un-washed and un-worn
- in its original packaging
- with its original hangtag.
Please note that additional shipping charges will apply to exchanges.
We apologize but we are unable to process exchanges for orders shipped internationally.
SALE ITEMS
Memorial Day, Cyber Monday/Black Friday, Winter Sale, Mystery Bag, Markdowns
All items purchased on sale are Final Sale and therefore not eligible for return or exchange. No exceptions. Petidoux does not extend price adjustments or partial refunds on orders made prior to the promotion.
Orders are processed pending item availability and credit card verification.
For more assistance, kindly contact customerservice@petidoux.com, DM or reach out on our live-chat with any questions or concerns.
MONDAY to FRIDAY: 9AM-6PM EST
Lost or Stolen Packages
If a package is lost or missing in transit, a claim will have to be filed, and once the claim is concluded and accepted, we will either reimburse you or replace your order.